Integrated Voice, Web and Mobile Services & Solutions for telecom, media and call centres

Here you will discover how Comsys Multi Media Solutions is able to offer effective services and solutions that will free up valuable resources to deliver results and reduce cost which will keep your company in the forefront of the UK and Pan European marketplace.

With constantly evolving technology the marketplace is becoming more competitive. Companies must accomplish more and more with the resources they have available.

Comsys Multi Media Solutions specialises in turning business requirements into high quality, workable and cost effective business communication solutions.

We have a Multi Media Facility platform with an overall capacity in excess of 2,780 lines (shared between five locations within Europe), supporting Interactive Voice Response (IVR), Fax, e-mail, text messaging (SMS), Speech Recognition (ASR), Text to Speech (TTS) and Web integration.

We can provide services ranging from a simple IVR application, giving the facility to provide temporary or permanent company or product related information, to more complete solutions where there is the possibility of queuing and transferring calls to live operators (ACD). We can filter out and reduce the calls towards the already established call centre infrastructure by providing automatic self help or IVR applications to deal with the FAQ's caused by unexpected traffic peaks.

By using the appropriate service number, free phone (0800), local rate (0845), national rate (0870) or premium rate (090x), these applications can provide value added customer service or generation of revenue.

Our standard modules provide speed and flexibility in the realisation of applications, but we also provide tailor made applications for the service platform or as an in house solution.

For small, medium or large organisations, for short or long term campaign support, the need to invest large sums of money in telephony equipment, system integration and application development together with the additional personnel needed to cope with additional inbound and outbound calls is no longer necessary. Comsys Multi Media Solutions is able to provide solutions for all possible occasions with a low initial capital outlay and low ongoing cost.

Also if you are changing your strategy in terms of implementing new ideas but don't want to invest large sums of money why not try a 'proof of concept' in service on the Comsys platform?

Comsys Multi Media Solutions has the services & solutions to help.

What is an IVR?

An Interactive Voice Response systems, is a method by which a computer can detect input from a regular telephone. IVR systems are extremely useful if you have a business that cannot afford hefty customer care support, or have a business that has a large volume of calls. An IVR can help channel the calls based on the inputs that users make.

Advantages of Interactive Voice Response system

An interactive voice response system can make handling of incoming calls much simpler, as the users usually answers specific questions that have been setup by the company, this ensures that all incoming calls are routed to the right department. In addition interactive voice response systems also imply a more professional and "big company" feel.

IVR Hosting

You can get an IVR hosting service and get a third party company to host your IVR for you. This way you save on expenses and are spared the hassle of buying equipment. Once the caller has finished with the IVR, the IVR hosting service automatically routes the calls to the correct department or extension.

What is VXML?

VXML (Voice Extensible Markup Language) is a relatively new interactive technology that allows users to interact with the internet using voice commands and voice recognition. In addition VXML allows you to interact with the internet over the phone. This makes VXML a very good replacement for traditional IVR systems.

Can I have premium rate numbers on an IVR system?

Yes, a majority of the premium rate numbers on the IVR system are using IVR hosting. Using a premium rate number the caller is being charged for the call, IVR systems ensure that there is lesser hold time, and that the caller is transferred to the right department. Thus making sure that all calls to premium rate numbers (or any other number) are better managed, and cost less.

Virtual Call Centre

Our virtual call centres can offer many great benefits such as no on site equipment, in our virtual call centers all that is needed is an agent a phone and a PC. Our virtual call centers record all the calls as standard and they also offer online real time reporting so you can monitor and manage your virtual call centre at any time.

IVR Hosting | Interactive Voice Response | VXML | Premium Rate Numbers | virtual call centers